
Emotional Intelligence in 7 articles. Article 2
Know
Thy Customer
Patrick E. Merlevede, M.Sc.
In commercial jobs the ability to put yourself in someone's
shoes, as well as your capability of understanding someone's behavior are
essential skills. Using Neuro-Linguistics, Sales and Marketing people are
increasing their awareness of these skills of what is now called
"Emotional Intelligence". Here we give you some cases from Roger
Bailey, the...